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Get the support you need to integrate, optimize, and scale your payment processing. Our expert team is available 24/7 to help you succeed.

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Documentation

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Frequently Asked Questions

Find quick answers to common questions about OemalPay.

Getting Started

How do I create an OemalPay account?

Simply click "Get Started" on our homepage, fill in your business details, and verify your email. Our onboarding process takes less than 5 minutes.

What documents do I need for account verification?

You'll need a valid government ID, business registration certificate (CAC), and bank account details. Additional documents may be required based on your business type.

How long does account approval take?

Most accounts are approved within 24 hours. Complex business structures may take up to 3 business days for full verification.

Payments & Transactions

What payment methods do you support?

We support all major Nigerian banks, card payments (Visa, Mastercard, Verve), USSD, bank transfers, and mobile money solutions.

Are there transaction limits?

Transaction limits vary by account type and verification level. Basic accounts have a ₦1M monthly limit, while verified business accounts have higher limits.

How long do settlements take?

Settlements are processed within 24 hours for verified accounts. New accounts may have a 3-day settlement period initially.

Security & Compliance

How secure is OemalPay?

We use bank-grade security with 256-bit SSL encryption, PCI DSS compliance, and advanced fraud detection systems to protect your transactions.

What happens if there's a fraudulent transaction?

Our AI-powered fraud detection prevents most fraudulent transactions. If one occurs, we have a comprehensive dispute resolution process and merchant protection policies.

Do you comply with Nigerian financial regulations?

Yes, we are fully compliant with CBN regulations and work closely with regulatory bodies to ensure all transactions meet legal requirements.

Integration & API

How do I integrate OemalPay into my website?

We provide SDKs for popular programming languages, plugins for e-commerce platforms, and comprehensive API documentation. Most integrations take less than 30 minutes.

Do you have a sandbox environment for testing?

Yes, we provide a full-featured sandbox environment where you can test all payment flows without processing real transactions.

What webhooks do you support?

We support webhooks for payment success, failure, dispute notifications, and settlement updates. You can configure multiple webhook URLs for different events.

Developer Resources

Everything you need to integrate and build with OemalPay.

API Documentation

Complete reference for our REST API

Video Tutorials

Step-by-step integration guides

SDKs & Plugins

Ready-to-use libraries and plugins

Sample Code

Code examples in multiple languages

Postman Collection

Test our API endpoints easily

Status Page

Real-time system status and uptime

Still Need Help?

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Contact Our Support Team

We typically respond within 2 hours during business hours.